Privacy Policy

Last updated: July 13, 2026

1. What we collect

We collect account information you provide, such as name, email address, country or region, company details submitted through contact forms, product inquiry messages, and operational logs needed to protect the service.

2. Why we use it

We use this information to create accounts, respond to product inquiries, provide COA and image-pack downloads, operate live chat, prevent abuse, maintain audit records, and improve the site.

3. Cookies and analytics

Essential cookies are used for login sessions, CSRF protection, language preference, and security. Analytics cookies, including Google Analytics 4 if configured by the operator, load only after you accept analytics cookies. You can change your cookie choice from the footer.

4. Sharing

We do not sell personal information. We may share limited information with service providers that help operate hosting, email delivery, analytics, security, and customer support, under appropriate confidentiality and data-processing obligations.

5. Retention

Account records are retained while your account is active. Chat and inquiry records may be retained for operational, audit, and legal purposes, then anonymized or deleted according to the configured retention policy.

6. Your choices

You may request access, correction, export, or deletion of your account data. Some audit records may be retained where legally required or necessary for fraud prevention and security.

7. Contact

For privacy requests, contact sales@example.com.