Frequently Asked Questions
Clear answers about product documentation, quotes, accounts, shipping, and live support.
Frequently Asked Questions
Are your products supplied with COA documentation?
Yes. Published products are intended to include batch-level COA information where available. Registered users can access COA downloads from product pages when files are attached.
How do I request a bulk quote?
Open any product page and choose “Inquire This Product”, or use the contact form. Include product name, target quantity, destination country, and documentation requirements.
Do I need an account to download COAs or image packs?
Yes. Registration and email verification are required before protected downloads are available.
Can I use Google login?
Yes. If Google sign-in is configured for the site, an account is created or matched by the verified Google email address.
How quickly do you respond?
Live chat is the fastest route when agents are online. Contact form and quote requests are normally reviewed within one business day.
Do you support custom sourcing requests?
Yes. Send the target peptide, purity, quantity, destination, and any testing or packaging requirements so the team can evaluate availability.
What happens if live chat disconnects?
The chat widget automatically refreshes stale sessions and reconnects. If the issue persists, use the contact form or email shown in the footer.
Are these products for qualified buyers?
Yes. Buyers are responsible for complying with applicable laws, import/export rules, institutional policies, and permitted use requirements.
Still have questions?
Send us your product list or open a live chat. We will help confirm documentation, lead time, and quote requirements.